Refunds and cancellations
How refunds and cancelling work.
Free previews
Previews are free, so there's nothing to pay or refund if you decide not to go ahead.
Setup fee
Fees for work we've properly done aren't refunded just because you change your mind. If you cancel before your site goes live, we charge only for work done and costs already incurred, and refund the rest of your setup fee.
Cancelling your monthly plan
To cancel, email contact@sitehatch.com.au or use the billing portal in our shop. We need 30 days' written notice, once the 3-month minimum term is up. After your plan ends, we'll hand over your website files and domain details within 7 days of a written request, once everything owed is paid.
How to ask for a refund
Email contact@sitehatch.com.au with your business name and what went wrong. We'll reply with what we can do.
Consumer law
If something we supply has a major problem, you may be entitled to a remedy under the Australian Consumer Law, whatever this page says.
Last updated November 2026.